That’s the bomb Luke Skywalker (Mark Hamill) dropped in the first trailer for Star Wars: The Last Jedi that was released on April 6, 2017. — Obi-Wan Kenobi in Episode IV - A New Hope. — Qui-Gon Jinn to Jar Jar Binks in Episode I - The Phantom Menace.
May the Fourth Force be with you!
If you are a Jedi Padawan like me, it is probably not the first time you are hearing the greeting this week. A long time ago (41 years to be exact) from a galaxy far far away, came this epic movie which not only fascinated our grandfathers but also managed to inspire the next two generations to reach for the stars.
Apart from the compelling storytelling and mind-bending special effects (at that time), what makes this epic saga memorable, even after two generations, is the brilliant and heart warming quotes made by almost every character. On this momentous day, I bring you five quotes from none other than the Grand Master Yoda to help you become a great customer support Jedi.
Even though this is an answer to Luke’s question, ‘How will I know the good side from bad?’ in ‘The Empire Strikes Back’, this powerful line from Yoda also serves as the success formula for a support agent.
Customer support is not all rainbows and sunshine. You get to interact with different types of customers but a lot of them are difficult customers. Even the most cheerful of support agents can be disheartened by a row of frustrated customers. However, you can’t let it get to you. When you are agitated, your mind is unclear. When your mind is unclear, you miss details. When you miss details, you miss your chance to succeed.
“Patience you must have. Young Padawan!.”
These are the last words of wisdom from Yoda to us. In ‘The Last Jedi’, Yoda advises Luke to pass on not only his strength and mastery but also his failures. Failures are masters in disguise. We celebrate success but we fail to give failure the same rank. Success gives you motivation but failure gives you wisdom.
Record your failures. Analyze why you were not successful despite the right helpdesk software. Identify how you could have averted dissatisfaction. Learn from failed support processes and pass on to your team what you learned from them. Encourage them to continue this cycle. Keep the wheel spinning because “little they know, help them we must.”
If you’re a seasoned master (manager) in the Jedi (support) council, then you already know that even as you take up lot of responsibilities, it can never be a reason or an excuse for you to stop learning. Learning is one thing that never stops, should never stop, especially in the field of customer support.
Keep an eye out for opportunities to learn and grow, as a team. Read every ticket. Use the insights, statistics and data that customers provide you with to calibrate and refine the awesomeness your product. And remember, there is one important thing Yoda wants you to do—pass on your successes and failures.
Customer expectations are constantly evolving. As a young Padawan, it is essential that you keep pace and scale with their expectations. This applies not just to your skills as a support agent but also to the support process you follow and the helpdesk software you use.
You need to be open to learning new skills and adapting to the changing customer support landscape. A pitch that helps you successfully convince a customer from staying with your company might just help you lose two, on another. A tool that fits today, might not be the right one tomorrow. That’s why unlearning what you learned is also important.
Call it clichéd, but a selection of quotes from Yoda is only half finished without this gem. We’re all not a hopeless Skywalker, stuck in the swamps of Dagobah, but the pressure of finishing what you started or following your supervisor’s instructions to just close a support ticket might just place you in a position where you respond with, ‘Okay, let me try’.
When that happens, think of this moment. This quote. Yoda says NO, in bold and capitals. Put your heart in and finish what you started.
Do not just try. Do.
I hope you enjoyed this article as much as I did writing it. Are you a Star Wars fans? What is your favorite Yoda quote? Share them with us in the comments section below.
Thank you for subscribing! Please check your e-mail to confirm.
OOPS! something went wrong try after sometime
“Yes, a Jedi's strength flows from the Force. But beware of the dark side. Anger, fear, aggression; the dark side of the Force are they. Easily they flow, quick to.
Once a year when the Force is strong, my hometown is invaded by alien creatures, superheroes, and stars flocking to the greatest nerdified holiday of all: Comic-Con. In the spirit of this geek-fest we reflect upon the wisdom of the Jedis and that many of life's most important lessons can be gleaned by the real trilogy, Star Wars IV-VI, with the occasional anecdote of wisdom from I-III.
1. "Do or do not... there is no try." -- Yoda
You gotta commit and just go for it!
2. "Wars do not make one great." -- Yoda
Need Yoda say more?
3. "Luminous beings are we. Not this crude matter." -- Yoda
Be true to your luminous awesomeness.
4. "I find your lack of faith disturbing." -- Darth Vader
Surround yourself with people who are supportive and believe in you, otherwise you will want to choke them.
5. "Your eyes can deceive you, don't trust them." -- Obi-Wan Kenobi
What needs to be seen isn't always on the surface.
6. "Already know you that which you need." -- Yoda
Don't lie to yourself; you usually already know what the right thing to do is.
7. "Never tell me the odds." -- Han Solo
Don't let tough odds hold you back -- even if an asteroid field is hurling towards you and your odds of success are 3,720 to 1.
8. "Once you start down the dark path, forever will it dominate your destiny."
Commit to your values and be true to yourself.
9. "Why, you stuck up, half-witted, scruffy-looking Nerf herder." -- Princess Leia to Han Solo
Don't discount that scruffy-looking kid -- he might turn out to be a hero.
10. "You will find that many of the truths we cling to depend greatly on our own point of view." -- Obi-Wan Kenobi
Don't be closed-minded; your "truth" isn't everyone else's.
11. "I can save him. I can turn him back to the good side. I have to try." -- Luke
Don't try to change him (maybe not what Luke was talking about but good advice for any girl).
12. "It's a trap." -- Admiral Ackbar
Don't get caught off guard; you never know if that battle station is fully operational.
13. "Your Jedi mind tricks don't work on me, only money." -- Watto
Sometimes we just gotta pay up.
14. "Impossible to see, the future is." -- Yoda
Don't stress about the far off future, instead work to make it the future you want.
15. "Who's the more foolish, the fool? Or the fool who follows him?" -- Obi- Wan Kenobi
Stand up for what you believe in, don't just follow along. They might be following an idiot.
16. "Yeah, I'm responsible now, the price you pay for being successful." -- Lando Calrissian
It all comes at a price; success and failure.
17. "Strike me down and I will become more powerful than you can possibly imagine." -- Obi- Wan Kenobi
Our greatest successes sometimes stem from overcoming obstacles and failures.
18. "All mentors have a way of seeing more of our faults than we would like. It's the only way we grow." -- Padme
Take your corrections in life and learn from them.
19. "Fear leads to anger. Anger leads to hate. Hate leads to suffering." -- Yoda
20. "Twilight is upon me, and soon night must fall. That is the way of things." -- Yoda
Seize the day and cherish the time you have with important people around you.
REAL LIFE. REAL NEWS. REAL VOICES.
Help us tell more of the stories that matter from voices that too often remain unheard.
Join HuffPost Plus
Some people may live the Jedi lifestyle with religious fervour, but there are many life lessons to be learnt from the Star Wars movies.
Keeping away from carbonite , unlike Han Solo in Empire Strikes Back , might be one tip, but we’re not sure you’ll come across much of that down Grangetown or Llandrindod Wells.
Anyway, we’ve scoured the seven films to find some sensible life lessons, so next time you’re having a fake lightsaber battle, or feeling a bit lost in life, think on these words:
Remind yourself of the brilliant Star Wars: The Force Awakens trailer:
Click to playTap to play
Forget Blame: “ move on without blame, only wisdom.” – Jedi Siri Remember the words of Yoda, “Make a decision, make another, but undo the past you.
Welcome to The StarWars.com 10, a feature where StarWars.com’s editorial staff huddles to discuss — in a committee — various topics relating to a galaxy far, far away. Today we’re looking at the most memorable quotes from the Emperor’s “little green friend.”
Yoda has become one of the biggest icons of Star Wars since his introduction in The Empire Strikes Back — in fact, he won this year’s This Is Madness tournament. While he’s popular for various reasons — his design, his power — it’s his personality and words of wisdom (often in his backwards speak) that resonate the most. For this list, we looked at Yoda’s lines from the Star Wars films, ranking them on quotability, relevance to Yoda as a character, and overall significance to the saga.
10. “When nine hundred years old you reach, look as good you will not.” Return of the Jedi
Yoda could be stern and strict, but he was also playful. When Luke returns to complete his training in Return of the Jedi, he finds that Yoda’s health has deteriorated. This classic line shows Yoda’s sense of humor, but also adds a layer to his ability as a teacher: he doesn’t want his student to feel burdened with the fact he’s dying.
9. “Truly wonderful, the mind of a child is.” Attack of the Clones
In Attack of the Clones, Obi-Wan is trying to locate the planet Kamino, which has been erased from all records in the Jedi Archives. When he approaches Yoda — in the middle of a lightsaber class with younglings — for help, Yoda turns to the students. And one of them nails it, saying that it’s missing because someone erased it. Yoda’s response, “Truly wonderful, the mind of a child is,” shows that despite all he’s seen, he doesn’t exclude the thoughts and opinions of others, no matter their size or age, and that teachers can still learn from their students.
8. “That is why you fail.” The Empire Strikes Back
This is Yoda being brutally honest with Luke, who breathlessly says, “I don’t believe it,” after his Master raises an X-wing from the Dagobah swamp. It’s a definitive statement that comes from Yoda’s years and years of experience as a Jedi and a teacher, and it cuts through both to Luke and the audience.
7. “A Jedi uses the Force for knowledge and defense, never for attack.” The Empire Strikes Back
One of Yoda’s key teachings to Luke on Dagobah, “A Jedi uses the Force for knowledge and defense, never for attack,” is core to the Jedi way and to the Star Wars saga. It’s hard to understand on its own — after all, Jedi have weapons and they use them frequently. But in Return of the Jedi, when Luke throws his lightsaber away instead of making the killing blow to his father, we see what Yoda meant. In that moment, Luke becomes a true Jedi, and it all goes back to this line.
6. “Adventure. Excitement. A Jedi craves not these things.” The Empire Strikes Back
After Luke comes to Dagobah, Yoda initially withholds his true identity. He’s trying to get a sense of who Luke is as a person; Yoda understands that there’s a lot at risk in training Luke to be a Jedi, especially considering what happened with his father. And Yoda is not impressed — Luke is impatient and selfish. With “Adventure. Excitement. A Jedi craves not these things,” the Jedi Master makes clear that Luke must understand the significance and meaning of the journey he thinks he wants to make. It’s an important lesson for Luke and for audiences, because when Luke faces Vader at the film’s climax, we see the stakes involved in the life of a Jedi.
5. “Judge me by my size, do you?” The Empire Strikes Back
One of Yoda’s instructions to Luke is to “unlearn what you have learned” (another great line!). When Luke is tasked with raising his X-wing from the swamp, he complains that it’s too big, which frustrates Yoda — size matters not when it comes to the Force and to life. What’s amazing about this quote is that when Yoda says it, it’s not funny. It rings true, you believe him, and you see that he makes no excuses for himself — and does not want to hear any from his students.
4. “Fear is the path to the dark side…fear leads to anger…anger leads to hate…hate leads to suffering.” The Phantom Menace
This line became instantly memorable when it was featured in the trailer for The Phantom Menace, and it resonates as the core of Anakin Skywalker’s downfall. Yoda says this while evaluating a young Anakin for training, and he’s proven right. Ultimately, it’s a basic truth that Yoda conveys in a captivating way.
3. “Wars not make one great.” The Empire Strikes Back
Another line that works both in-context (“I’m looking for a great warrior,” Luke says to Yoda, which prompts this smart response) and standalone. It all filters into one of Yoda’s great lessons: aggression and violence do not make a Jedi or a person strong. The meaning behind this quote is strengthened when one sees that Yoda knows the reality of war and battle in the prequel era.
2. “Luminous beings are we…not this crude matter.” The Empire Strikes Back
Dave Filoni, supervising director of Star Wars: The Clone Wars and executive producer of Star Wars Rebels,spoke to StarWars.com about the Sith. He said, “There’s such a big fear of death because they try to hold onto life. And I think that’s why they’re willing to basically mutilate themselves and live these cybernetic half-human lives.” Yoda’s lesson with this quote reflects the exact opposite of this mentality, and it’s essential to the saga. It speaks to the underlying difference between Jedi and Sith: being completely selfless, and recognizing that the Force binds all life and creation together.
1. “Do. Or do not. There is no try.” The Empire Strikes Back
Yoda’s most memorable quote, bar none, and one of the greatest in all of Star Wars. This is another line from the X-wing sequence on Dagobah, and are the last instructions the Jedi Master gives Luke before he attempts to raise his fighter from the swamp. Within the scene, it was a lightning bolt of dialogue, another great nugget of undeniable wisdom that teaches Luke to have a more serious mind. Yoda had consistently tried to teach Luke to focus on the present, and essentially, to grow up. In this moment, with these words, he makes it clear. Outside of the film, the line has become a modern slogan — a reminder to commit oneself to something completely, win or lose.
That’s it. What do you think? Did we nail it? Are we out of our minds? Did we overlook something? Let us know in the comments below!
TAGS:starwars.com 10, the starwars.com 10, Yoda (Star Wars), yoda quotes
that's the product of George Lucas' imagination but we reckon Star Wars' Jedi heroes might be onto something with their words of wisdom.